Modern Flames Electric Fireplace - 36" SPECTRUM CONVENTIONAL RECESSED WITH LOGS 8" DEEP - 33" X 19" VIEWING SC36-B

How do I Track My Order?

Tracking will be sent to you after your purchase via Email. We also have our tracking page at the bottom if you already have your tracking number!

Can I cancel my order?

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. 

Do you offer installation services for equipment purchases?

We do not offer any installation services for equipment purchased through our site. 

How can I check the status of my order?

There will be an email sent to you, in which you can go back and forth and see the progress. Or you can reach out to us and we can provide the details

How long will it take for my order to arrive?

In stock items usually ship within 1-2 business days. And usually is at your home within 3-5 business days after that. 

I received an item that is different from what I ordered. What should I do?

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Service team Email Support@Homeflamestore.com

We will work to get the package reshiped and for to get the correct item. We will require a picture of the incorrect product you received.

Do you share any of my personal information with outside companies?

We use third party providers to ship orders and to process credit card transactions. We only provide these companies the appropriate and necessary information. They do not store, share this information in any way.

Is there a warranty available for the items I’m purchasing?

For most of our product there is some sort of warranty. If it isn't clearly provided on the product page then please reach back out to us so we can clarify the warranty.

If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page.

All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.

Can I pick up my order?

All orders placed through Homeflamestore.com will be shipped to their destination via a commercial carrier usually.

What is a freight forwarder?

A freight forwarder combines shipments for individuals or companies into truckload lots to transport to your final destination/country. We can ship to U.S. based freight forwarders for customers wishing to export their items; however, the customer would be responsible for contacting the freight forwarder to set up an account before placing an order. Freight forwarders will charge additional fees for their services. Any duties, taxes, or fees from your forwarder are separate from our shipping and handling charges.

If your order is being shipped to a U.S. based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. Homeflamestore.com will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination

What is a liftgate?

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.

Do you ship directly from the manufacturer?

For most orders we do this to speed up shipping and cut down your wait time.

How long does it take to process orders?

It usually takes 1-2 business days regularly. But depending upon if the item is custom made or made-to-order then it can take longer.  

I have a damage help!

At times, boxes get beat up during the freight transit. In almost all situations, regardless if the boxes are torn open, there is very little damage to the playset. Although Homeflamestore.com will be happy to reship a new item to you if you refuse the item, we recommend you accept the set and allow us to send any replacement parts (if needed) after you do an inventory of parts (that usually takes around 25 minutes).

About Us

Homeflamestore.com has one mission in mind - to transform every backyard and patio into a place of comfort and escape from the stress life brings. We wanted to be apart of our customer's journey in building their outdoor sanctuaries. Soon after Homeflamestore.com was established.

Through our exceptional line of outdoor and indoor products, we are determined to

create the perfect happy place for each and every one of our customers in the comfort of their own

Home.

While Homeflamestore.com is headquartered in Dale City, VA, we have warehouses

established in each corner of the country. This ensures that you receive your orders

fast and efficiently every time - no wait time, no delays.

With each order, our priority is your satisfaction. We are committed to listening to our

customers, understanding and adapting to their needs, and expanding our business

Accordingly.

We consistently go above and beyond to meet and exceed the needs of

our customers across the country.

From outdoor kitchens to indoor wine refrigerators - whatever you need to give your

home that wow factor, we have in our online store.

Your shopping experience with us is simple and seamless, with the click of a mouse,

you will be immersed in a world of opportunity, a lifelong of potential for your home.

If you have any questions, we are on hand to help. 

We guide and direct our customers to the best products and the ideal option to fit their needs. 

If you have a question, reach out! 

We are available to help Sunday through to Friday, 10 am - 6 pm EST. No question is too small, we love what we do, so we’re always happy to help - just like a real in-store experience, but online!

We take pride in the service we provide, the products we showcase, and the prices

we choose. Everything that we do has been done with the best interest of our

customers in mind. 

Making online shopping fun and functional when choosing the

best items for your home, for your family.

For unbeatable prices, premium products, and exceptional customer service -

choose Homeflamestore.com - a proud American company. A company that cares.

Return Policy: https://homeflamestore.com/pages/shipping-return-policy

Shipping Policy: https://homeflamestore.com/pages/shipping-policy

Satisfaction Guarantee Policy

Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible. 

In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order." 

Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of. 

If you need to contact us, please email (Support@Homeflamestore.com) call (855) 668-9888, or fill out the form below.

110% Price Match Guarantee

We work very hard to ensure that we offer the absolute best prices online. 

If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. 

We want you to feel confident that you are getting the absolute best price for the product you are ordering.

If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail (Support@Homeflamestore.com) us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.

Our 110% Price Guarantee has some limitations:

    You must purchase the item from our website before requesting your Price Match Guarantee

    Promotions such as rebates and buy one, get one free offer are not eligible

    The item must be in stock on the competitor’s website

    The competitor must be an online store, they may not have a retail location

    The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

    The competitor must be an Authorized Retailer of the product in question

    The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

What To Expect?

We are a trustworthy online retailer that strongly wants to maintain a great reputation of providing incredible customer service. See our reviews here https://homeflamestore.com/pages/reviews

So as soon as you order our system double-checks that your entire order is in stock and will be able to ship out the next business day.

If it just so happens to be out of stock, we will quickly contact you with a solution. Generally, we can offer a similar item or we can just refund the order.

Once everything is verified on our end, then we make sure the manufacturer packs up the order pronto and ships it to your address as soon as humanly possible as we know you want to enjoy your product and can't wait to get it in your hands!

Once our customers get the items they ordered, some typically give us an honest review of the ordering process and what it was like.

FYI: If there are any delays or hiccups along the road our staff will try our hardest to avoid, fix, and solve any problems that arise.

Thanks for supporting a our business!